Right of withdrawal

Right of withdrawal
The Customer who acts as a consumer has the right to withdraw from the Product purchase contract without having to provide any reason and without having to incur costs other than those provided for in the following point, within fourteen calendar days ("Withdrawal Period" ).
The Withdrawal Period expires 14 days after (i) in the case of an order relating to a single Product, from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the Product or (ii) in case of a multiple order with separate deliveries, from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the last Product or (iii) in the case of an order relating to the delivery of a Product consisting of multiple lots or pieces, from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquires physical possession of the last lot or piece.
To exercise the right of withdrawal, the Customer must inform NEWI of his decision to withdraw before the expiry of the Withdrawal Period.
For the purposes of exercising the right of withdrawal, the Customer may submit an explicit declaration of his decision to withdraw from the contract ("Withdrawal Declaration").
It is understood that the right of withdrawal is considered to have been exercised within the Withdrawal Period if the communication relating to the exercise of the right of withdrawal was sent by the Customer before the expiry of the Withdrawal Period.

The Declaration of Withdrawal must be sent to NEWI via email. In this regard, the burden of proof relating to the exercise of the right of withdrawal lies with the Customer.
Following the exercise of the right of withdrawal, the Customer must return the Products to NEWI by following the instructions on the Site, using a carrier of his choice and bearing the direct cost of the return, without undue delay and in any case within period of 14 calendar days from the date on which you communicated your decision to withdraw to NEWI. The deadline is respected if the Customer sends back the Products before the expiry of the fourteen day period. The Product, appropriately produced and packaged, must be shipped to the address indicated from time to time by NEWI. In the case of Products which by their nature cannot normally be returned by post, the cost of returning such Products via a specific carrier will be indicated in the instructions on the Site, together with the indication of this carrier.
If the Customer withdraws from the contract, NEWI will proceed to refund the amount paid by the Customer for the Product, including delivery costs (where applicable), without undue delay and in any case no later than 14 calendar days from the day on which NEWI is been informed of the Customer's decision to withdraw from the contract. The refund will be made using the same payment method used by the Customer for the initial transaction, unless the User has expressly agreed otherwise. NEWI reserves the right to suspend the refund until the Products are received or until the Customer demonstrates that they have sent the Products back.
The Customer is solely responsible for the decrease in value of the Products resulting from handling the Product other than that necessary to establish the nature, characteristics and functioning of the Product. The Customer is in no case responsible for the decrease in the value of the Product if NEWI has failed to inform the consumer of his right of withdrawal.
In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable legislation, it will not lead to the termination of the contract and, consequently, will not give the right to any refund. The Product will remain available to the Customer in the place indicated by NEWI for collection which must take place at the expense and under the responsibility of the User himself.
The right of withdrawal is excluded in the case of supply of tailor-made or personalized Products, of sealed Products that are not suitable for return for hygienic reasons or related to health protection that have been opened after delivery, as well as of Products that risk to deteriorate or expire rapidly. The right of withdrawal is also excluded in the further cases referred to in the art. 59 of the Consumer Code.
In the event that, under one of the legal hypotheses, the right of withdrawal does not apply, specific and express communication of this exclusion will be given in any case during the purchase process before the Customer proceeds with the transmission of the order.